Free delivery in the Netherlands and Belgium!
All orders are delivered free-of-charge by Partsfrog throughout the Netherlands and Belgium.
How secure is online ordering?
Ordering via Partsfrog is completely secure. Our webshop uses an SSL Extended Validation connection (EV). This can be identified by the green text in the address bar, specifying the Parts Frog B.V. name. This means that all data transferred between you and our webshop is encrypted.
What information do you need for an online order?
To complete an order, we require the following information: your name, address, postcode, town and email address. Your data is secure with us and your privacy guaranteed.
How can I see what’s in my shopping cart?
At the top right-hand of the screen you can see the number of items you have in your shopping cart. When you click on the shopping cart icon, you can see the items you have added. Click on the waste basket icon to remove any items from the shopping cart.
Can I cancel an order?
An order can only be cancelled if we have not dispatched it yet. Please contact us to make sure your order has not yet been dispatched. You should preferably do this by sending an email to firstname.lastname@example.org.
How can I cancel an order?
Do you want to cancel an order that has not yet been dispatched and not yet paid for? If so, send an email to email@example.com. Your email should clearly state your name and address, the date of the order and what you want to cancel. Have you already paid for your order? If so, send an email to firstname.lastname@example.org. Your email should clearly state your name and address, the date of the order, what you want to cancel and the date on which you paid. One of our staff will contact you to deal with the matter. Have you already received the order? If so, you should consult the terms and conditions for returning an order.
Something has gone wrong with my order!
If something should go wrong with the ordering procedure and you cannot solve it, please do not hesitate to contact us. Our customer services team will be pleased to help you.